Privacy Policy for Subscription Planning
Protecting your information is a top priority at dorinalvepx.com
About This Privacy Policy
This policy explains how we collect, use, and protect your personal information when you use our subscription-based financial planning service in Australia.
We comply with the Australian Privacy Act and ensure your data is handled securely and transparently.
What Data We Collect
We collect only the information needed to provide our service, such as contact details and planning preferences.
Information You Provide Directly
- • Name and contact details for account setup
- • Preferences and communication choices
- • Consultation notes and plan updates
- • Feedback and support requests
- • Payment and subscription details
Information We Collect Automatically
- • Browser type and device information
- • Site usage data for analytics
- • Session cookies and preferences
- • IP address for security
- • Error logs for troubleshooting
How We Use Your Data
Your information is used only for service delivery, communication, and compliance with Australian law.
- • Setting up and managing your account
- • Providing monthly consultations
- • Responding to support requests
- • Improving our service based on feedback
- • Fulfilling legal and regulatory requirements
- • Processing subscription payments securely
- • Communicating updates and reminders
Our Commitment: We never sell your data. Security and privacy are at the core of our service, and we regularly review our practices.
When We Share Your Data
We only share information with trusted Australian providers as needed for service operation or legal compliance.
Service Providers
Third parties may assist with IT, payment processing, or analytics, but only under strict confidentiality agreements.
Legal Obligations
We may disclose information to comply with Australian law or court orders.
Anonymous Statistics
Aggregated data is used for reporting and service improvement only.
Your Privacy Rights
You may access, correct, or request deletion of your data. Contact us to exercise your rights under Australian law.
- • Request a copy of your collected data
- • Ask us to correct inaccurate information
- • Request deletion of your personal data
- • Receive your data in a portable format
- • Object to certain uses of your information
- • Request limits on data processing
Contact our team for any privacy concerns or to exercise your rights. We respond within the required timeframe.
How We Protect Your Data
We implement technical and organisational safeguards to keep your data safe at all times.
Technical Safeguards
- • Encryption of data in transit and at rest
- • Regular security monitoring and audits
- • Firewall and intrusion detection systems
- • Secure authentication protocols
Organisational Safeguards
- • Staff training on privacy best practices
- • Access controls and confidentiality policies
- • Regular policy reviews and updates
- • Incident response procedures
How Long We Keep Data
We retain personal data only as long as required for service delivery, legal, or regulatory reasons.
- • Account details held for active subscription
- • Service improvement based on anonymised data
- • Support records retained for quality assurance
- • Payment records kept for compliance
- • Preferences stored for relevant communications
You may request deletion of your data at any time.
Data Transfers Outside Australia
Your data is stored in Australia, but some service providers may process information overseas with strict safeguards.
- • Contractual data protection clauses
- • Provider compliance checks
- • Encryption during transfers
- • Access limited to essential personnel
Cookies and Tracking Technologies
We use cookies for site functionality, analytics, and security, but never for selling your data.
Cookies We Use
- • Enable core account and security features
- • Improve site speed and usability
- • Remember your preferences and settings
- • Support enhanced features like reminders
You can manage or disable cookies in your browser settings.
Updates to This Policy
We may update this policy to reflect changes in law or service. You’ll be notified of significant changes.
- • Email notification of updates
- • Banner on our website
- • Summary of key changes
- • Link to revised policy
Continued use of our service means you accept any policy updates.
Contact Us About Privacy
Questions or requests? Reach out to our privacy team for assistance.
dorinalvepx
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61-3-6658-7551
Email: content@dorinalvepx.com
Last updated October 1, 2025
Effective from October 1, 2025